Frequently Asked Questions

Why should I sign up?  To Top
  • Signing up allows you to:
    • View your account balance.
    • Manage your account.
    • Deactivate your card.
My card is lost or stolen, what should I do?  To Top
  • Please see the next section titled “Why would I deactivate my card?”
Why would I deactivate my card? / What happens when I do so?  To Top
  • Deactivate your card immediately if it is not in your possession! Additionally, if you know you will not recover it, visit the MSU ID Card Office to obtain a replacement card. For more information see: https://idoffice.msu.edu/lost/index.html
    • When you deactivate your card using this eAccounts site, the following services are suspended for your card: Meal plan, guest meals, Combo-X-Change, Spartan Cash, laundry for iLiveOn residents, Recreational Sports pass use, entry to residence halls through the night receptionist stations.
    • Note: no other services are affected or connected to this system. (Parking lot and residence hall access through proximity readers, MSU library privileges, class attendance and other card functions are still active.)
Why would I re-activate my card? / What happens when I do so?  To Top
  • Re-activate your card if you previously deactivated your card using this site and have since found or recovered your card. See the section titled “Why would I deactivate my card?” for more information about the services that are restored.
    • Note: if you live on campus and checked out a temporary meal pass, you MUST return that pass before your card will function.
How do I report my MSU ID card lost or stolen?  To Top
  • If your card is lost or stolen, you should deactivate it immediately. See the previous section titled “Why would I deactivate my card?” for information about the services that are suspended when you do so. To deactivate a card:
    • Go to Card Services > Deactivate card.
    • Your PID number should appear in the drop down field. Your PID is listed with leading zeros and a two-digit number in place of any letters (“01” in place of “A” for students) or (“26” in place of “Z” for faculty staff.)
    • Click the Deactivate Card button.
    • A confirmation email and further instructions will be sent to your MSU email account.
I found my card, what do I do next?  To Top
  • If you find or recover your card, you can re-activate it. To re-activate a card:
    • Go to Card Services > Activate card.
    • Your PID number should appear in the drop down field. Your PID is listed with leading zeros and a two-digit number in place of any letters (“01” in place of “A” for students) or (“26” in place of “Z” for faculty staff.)
    • Click the Activate Card button.
    • A confirmation email and further instructions will be sent to your MSU email account.
    • Note: if you live on campus and checked out a temporary meal pass, you MUST return that pass before your card will function.
How to I check my Spartan Cash Balance?  To Top
  • Go to Accounts> Account Summary
    • Your Spartan cash account balance is listed along the left side of the page in a white box which is also a link.
    • Click the Spartan Cash account listing to see further details and recent transactions.
How do I check of Off-Campus or Faculty/Staff dining plan balance?  To Top
  • Go to Accounts> Account Summary
    • Your dining plan balance is listed along the left side of the page in a white box which is also a link.
    • Though balances are labeled in U.S. Dollars(USD), they actually represent meals. So, if your balance reads 100.00 USD, it means you have 100 meals left.
    • Click the account listing to see further details and recent transactions.
How do I see when/where I used my Combo-X-Change?  To Top
  • This option applies only to cardholders with an unlimited meal plan (Platinum, Gold or Silver)
    • Go to Accounts > Board Transactions.
    • In the board plan field, use the drop down arrow to select BP Combo On.
    • For Board Meal Type, select Combo.
    • If you would like to search for specific time periods or locations, enter Transaction Period or Location filters.
    • Once you have completed filtering, click the search button.
    • Note: If you have an Off-Campus or Faculty/Staff plan, your Combo-X-Change transaction will be included with those for your dining plan account.